💰 MyDollX Money-Back Guarantee – Shop with Confidence

At MyDollX, we take pride in offering premium sex dolls that are crafted with care, inspected for quality, and designed to bring satisfaction. But we also understand that sometimes things may not go as planned. That’s why we offer a clear and honest money-back guarantee — so you can shop with confidence knowing that your purchase is protected.

This page outlines exactly what’s covered under our sex doll refund policy, what to do in the rare case something goes wrong, and how we handle returns or compensation fairly.

✅ What We Guarantee

1. Authenticity Guarantee

All dolls sold on MyDollX.com are 100% authentic and sourced directly from certified manufacturers. We are an official distributor for multiple trusted brands and only offer genuine, high-quality sex dolls.

2. Brand New & Perfect Condition

Your doll will arrive in brand new condition — never used or refurbished. Each order is securely packed, carefully handled, and shipped in a discreet box for your privacy.

3. Strict Quality Control

Before shipment, every doll goes through a full inspection process. We check for structural integrity, skin quality, and packaging safety to minimize issues during delivery.

4. Pre-Shipment Factory Photos

Before your custom doll is shipped, we’ll send you factory photos to confirm her appearance. This step ensures transparency and gives you the chance to approve or request minor adjustments.

5. 100% Satisfaction Guarantee

If you receive the wrong doll, or if your item arrives significantly damaged, we’ll make it right — either by fixing the issue, replacing the doll, or issuing a refund (according to the condition).

🔁 How Our Money-Back Guarantee Works

Upon receiving your doll, please inspect it carefully before use. We recommend taking clear unboxing photos or videos (including outer box, label, and full-body view).

If you find an issue, please contact us within 48 hours of delivery and provide:

  • A description of the issue

  • High-quality photos or videos

  • The shipping label and packaging details

We’ll review your claim and resolve it within 1–3 business days.

Common resolutions include:

  • ✅ Free replacement for incorrect or severely damaged dolls

  • ✅ Partial refund for cosmetic or fixable flaws

  • ✅ Full refund (if damage is irreparable or completely mismatched)

🔄 Examples of Covered Cases

  • Wrong Doll Sent: If the doll you receive doesn’t match your order or the factory photos, we’ll investigate and offer a full replacement.

  • Damaged Sex Doll Return: If your doll arrives with serious damage (e.g. broken limbs, torn skin, missing parts), we’ll replace or repair at no cost.

  • Missing Items: If key accessories (wig, charger, outfit, etc.) are missing, we’ll ship replacements quickly.

  • Lost Package: If your package is marked “delivered” but you didn’t receive it, we’ll assist with the courier and offer a solution.

❌ What’s Not Covered

While we strive for perfection, there are certain situations that are not eligible under our money-back guarantee:

Minor Imperfections

  • Small skin marks, micro dents, seam lines, or light makeup inconsistencies

  • Loose eyelashes or fingernails (easily fixable with glue provided)

  • Differences in areola or labia color due to lighting or screen variation

  • Silicone mold scars or minor texture differences caused by manufacturing

These are normal for handmade dolls and do not qualify for returns or refunds.

Used Dolls

Due to the intimate nature of our products, used sex dolls cannot be returned for hygiene reasons. Please inspect your doll thoroughly before use.

User Damage

Damage caused by mishandling — including overextending limbs, bending fingers, dragging on rough surfaces, or breaking the skeleton — is not covered.

Feature Failure After Use

Heating, voice/moaning, or suction functions must be checked upon receipt. We cannot replace dolls if these features stop working due to later disconnection or improper use.

🔒 Summary: Our Commitment

We want every MyDollX customer to feel confident, respected, and fully supported. That’s why we back our products with:

  • 🛡️ A clear and honest sex doll refund policy

  • 💌 Fast response and fair resolutions

  • 🧩 Full transparency with factory photos and inspection before shipment

  • 🚫 No-risk promise: If it’s our mistake, we fix it — guaranteed

💬 Contact Support

If you experience any issues or have questions about our money-back guarantee, don’t hesitate to reach out:

📧 Email: support@mydollx.com
🕒 Response Time: Within 12–24 hours

We’ll always listen, and we’ll always work toward a fair solution.