📄 Cancellations & Returns Policy – MyDollX

At MyDollX, we’re committed to providing the best possible experience when purchasing a premium sex doll online. Because our dolls are custom-made to order, we maintain a clear and honest sex doll return policy and cancellation policy to protect both the customer and our team.

We encourage all customers to review this page carefully before placing an order.

🛑 Can I Cancel My Order?

Yes, you can request a sex doll cancellation, but certain conditions apply depending on your order’s status.

⏰ Within 24 Hours – Full Refund

If you request to cancel your sex doll order within 24 hours of purchase and production has not started, we will issue a 100% refund, no questions asked.

🛠️ After 24 Hours – Partial Refund

If your order has entered production (usually after 24 hours), it becomes custom work. In this case, a 30% production fee will be deducted from your refund to cover factory costs, materials, and labor.

🚚 Already Shipped – No Cancellation

Once the doll has been shipped, we can no longer cancel the order. The product is already en route and considered fulfilled.

To cancel your order, please contact our customer support immediately at:
📧 support@mydollx.com
Include your order number and reason for cancellation.

🔄 Return Policy – What’s Eligible?

Due to the intimate nature of our products and hygiene concerns, our sex doll return policy is very strict. We do not accept returns for used items under any circumstances.

However, we will gladly work with you on returns or replacements in the following cases:

✅ You May Return Your Doll If:

  • You received the wrong doll or incorrect options (e.g. wrong head, skin tone, or features)

  • The doll arrives severely damaged (e.g. broken limbs, torn skin, unrepairable issues)

  • You receive a defective product that was not caused by misuse or handling after delivery

To start a return claim, please provide:

  • Your order number

  • Clear photos or video of the issue

  • A brief explanation of the problem

  • Unboxing photos/videos (if available)

Our team will review your claim within 1–3 business days and provide a fair resolution.

❌ What Cannot Be Returned

Our sex doll return policy does not allow returns in the following cases:

  • The doll has been used, even briefly

  • You changed your mind or no longer want the product

  • The doll was ordered with the correct specifications and is in perfect condition

  • You caused damage by improper handling (hyperextension, dragging, etc.)

  • You failed to report the issue within 48 hours of delivery

We kindly ask all customers to inspect the doll immediately upon delivery and report any issues before using the product.

📦 How Returns Are Processed

If your return is approved:

  • We will arrange a replacement (if the issue is factory-related or shipping damage)

  • Or, we may offer a partial or full refund, depending on the situation

  • You will be responsible for return shipping costs, unless we made a mistake

Returns must be shipped in the original packaging, with all included accessories. We’ll provide the return address and instructions after your claim is approved.

🔐 Final Notes

Please remember:

  • Our dolls are handmade, personalized products

  • Each doll requires time, effort, and custom work — hence, our return and cancellation policy is stricter than general retail

  • We do our best to communicate clearly, send factory photos before shipment, and ensure every doll is approved before delivery

By placing an order with MyDollX, you agree to these policies.

📬 Need Help?

We’re here to assist you every step of the way.

📧 Email: support@mydollx.com
📍 Response Time: 12–24 hours (Mon–Sat)