Delivery Time

• In-stock dolls are delivered within 3–7 business days.

• Custom-made dolls require 7–15 business days for production and delivery.

Discreet Packaging
All dolls are shipped in plain, unbranded boxes—there is no label or marking that reveals the contents. Your privacy is fully respected.

Shipping & Tracking
We ship via trusted carriers such as FedEx, DHL, and UPS. Once your order has been dispatched, a tracking number will be sent to your email so you can follow your delivery in real time.

Order Changes & Cancellations

Please double-check your order before confirming, as we begin processing within 2 hours after payment.

• Within 12 hours: You may cancel your order free of charge and receive a full refund.

• After 12 hours: A handling fee may apply based on the current progress of your order.

• If we haven’t replied to your cancellation request right away, don’t worry—we’ll process your request based on the timestamp of your email.

Note:
Once your in-stock doll is shipped or your custom doll is completed, the order cannot be canceled. We appreciate your understanding.

As a direct manufacturer, we proudly offer the lowest prices—guaranteed.
If you find the same doll at a lower price on another website within 48 hours of placing your order on MyDollX, we’ll refund 100% of the price difference.

Eligibility Requirements:

• The competing doll must be authentic, certified, and not a counterfeit or black-market copy.

• The doll must be exactly the same: brand, model, size, color, and specifications.

• The lower-priced doll must be available for purchase at the time of the price match request.

• Offers such as promo codes, flash sales, or discounts like “15% off” or “$5 off” do not qualify.

• Dolls that are used, damaged, refurbished, or part of clearance, liquidation, or limited-time offers are excluded.

Sex dolls are legal in most countries. However, some regions may have restrictions based on local laws. If you’re unsure about the legal status in your country, please contact us—we’re happy to assist.

We accept all major payment methods:

• Credit/debit cards (Visa, MasterCard, Amex)

• PayPal

• Klarna & Afterpay (where available)

• Bank wire for larger orders

Every transaction is encrypted and secure.

Your order comes with more than just a doll:

• A warming rod

• Cleaning kit

• Pair of gloves

• Comb

• Sexy lingerie (random style)

• User manual

Everything you need to get started and care for your companion.